JOHOR BAHRU, 26 May 2015 – Universiti Teknologi Malaysia (UTM) as a Research University (RU) with a global image based on innovation requires its entire community to keep progressing and capitalising on opportunities to improve efficiency.

Staff members, particularly management and support group cannot be static with conventional styles of governance and services. This is  to ensure that UTM continues to be relevant and remain competitive.

UTM Vice-Chancellor, Prof. Datuk Ir Dr. Wahid Omar said that service based on integrity, accountability, high quality, transparent, responsive and ready to meet the needs of internal and external customers are among the most important criteria in Universiti Teknologi Malaysia.

He was speaking at the opening ceremony of Program Hari Bertemu Pelanggan (PHBP) organized by the Quality and Risk Management Unit (UTM QRiM).

Attending the opening ceremony were Deputy Vice-Chancellor (Student Affairs and Alumni), Prof. Dr. Mohd Ismail Abd. Aziz, QRiM Director, Prof. Dr. Shahrin Mohammad and the Registrar, Tuan Hj Wan Zawawi Wan Abdul Rahman.

Speaking at the launching of the 2-day event, Prof. Wahid said such activity is consistent with the mission and vision of the university. It was also in line with the Second Phase of the UTM Global Plan which emphasises high performance delivery.

“In my view, programmes like PHBP can help in creating more awareness on the importance of being effective and efficient, and in creating a positive relationship between the various Centre of Responsibilities (PTJ’s) in UTM as well as between UTM and neighbouring communities.

A total of 22 PTJ’s both within and outside UTM participated in the programme held at Dewan Sultan Iskandar, UTM Johor Bahru.