In a world that increasingly values collaboration, adaptability, and interpersonal effectiveness, Emotional Intelligence (EI), often referred to as EQ (Emotional Quotient), has emerged as a crucial skill that, in some cases, can surpass traditional measures of intelligence, such as IQ. While IQ (Intelligence Quotient) measures cognitive abilities like learning, problem-solving, and logical reasoning, EQ focuses on understanding, using, and managing emotions effectively—both one’s own and those of others.
IQ is typically assessed through standardised tests and reflects a person’s mental capacity, including their ability to process information quickly and effectively, solve problems, and grasp complex concepts. People with high IQs tend to excel academically, think abstractly, recognise patterns, and retain large amounts of information. In contrast, EQ is the ability to perceive, assess, and respond to emotional cues. Individuals with high emotional intelligence can effectively manage their own emotions, empathise with others, navigate complex interpersonal relationships, and utilise emotions to inform their thinking and behaviour. Unlike IQ, which is largely innate, emotional intelligence can be developed and enhanced over time through practice and self-awareness.
Modern workplaces have transitioned from isolative work models to collaborative environments where communication and emotional awareness are essential. Today’s employees are expected to work effectively in diverse teams, adapt to constant change, and maintain professionalism under pressure. In this context, emotional intelligence (EQ) is viewed not as a soft skill but as a foundational one. Leaders with strong emotional intelligence are more likely to create inclusive and motivating environments, which in turn contribute to higher employee satisfaction, lower turnover rates, and improved team performance. In fact, a study of 515 executives found that emotional intelligence was a stronger predictor of success than previous experience or IQ. Furthermore, a report from SuperOffice noted that salespeople with high EQ consistently outperformed their peers. As a result, about 71% of companies now place greater value on emotional intelligence than on IQ when evaluating potential employees.
While IQ tends to remain stable over a lifetime, EQ can be nurtured and enhanced. According to Justin Bariso, author of *EQ, Applied: A Real-World Approach to Emotional Intelligence*, there are several strategies for boosting emotional intelligence:
1. Reflect on Your Emotions: Understand how you typically respond to situations and become aware of your emotional patterns.
2. Seek Perspective: Gain insight into how others perceive your emotional responses.
3. Pause Before Reacting: Develop the habit of responding thoughtfully rather than reacting impulsively.
4. Practice Empathy: Learn to understand the reasons behind others’ emotions and behaviours.
5. Learn from Criticism: Use feedback as a tool for growth, rather than viewing it defensively.
6. Observe Continuously: Remain aware of your own and others’ emotional cues.
7. Commit to Practice: Remember that emotional intelligence requires consistent effort and patience.
The impact of emotional intelligence extends far beyond the workplace. One of its key benefits is the ability to think before reacting, especially in challenging situations. Rash responses can damage relationships, while thoughtful communication promotes understanding and resolution. Greater self-awareness is another hallmark of emotionally intelligent individuals. They are more conscious of their emotional states, maintain healthy boundaries, and have better stress management capacities. Studies in psychology suggest that our ability to regulate emotions as adults often stems from the quality of our early emotional experiences and the responsiveness of our caregivers. Moreover, empathy—a core component of emotional intelligence—enhances social skills and fosters stronger human connections.
Conflict is inevitable in any environment, whether academic, professional, or personal. However, emotionally intelligent individuals approach conflict constructively, using it as an opportunity to foster mutual understanding and collaboration rather than division. Effective conflict resolution built on empathy and open communication leads to healthier, more productive relationships.
In conclusion, while IQ remains an important measure of intellectual potential, emotional intelligence plays an equally, if not more, critical role in determining success and satisfaction in life. Nurturing emotional intelligence among students, faculty, and future professionals at Universiti Teknologi Malaysia and beyond is essential for creating inclusive, resilient, and high-performing communities. As the world continues to emphasise collaboration and adaptability, the ability to understand and manage emotions has become not just an advantage, but a necessity.
As the academic and professional landscapes evolve, emotional intelligence is no longer a supplementary skill; it has become an essential one. While IQ may open doors, EQ keeps them open by enabling individuals to collaborate, adapt, and lead with empathy and resilience. Fostering emotional intelligence among students, educators, and future professionals is crucial to building healthier, more innovative, and human-centric environments.